Infographic illustrating steps from airport shuttle to check in to the show

Airport Transfers & Shuttles

All airport and hotel-to-venue shuttles are included in your Dave Matthews and Tim Reynolds Riviera Maya vacation package. You will be transported upon arrival at the Cancun International Airport, to one of our 5 gorgeous resorts. Please note: all airport shuttles will service Cancun International Airport (CUN).

Each night, performances will take place on the beach at our concert venue Playa Azul, located a short walk from the Barceló Maya Beach resort. All hotel-to-venue shuttles will be provided, and there will be specific shuttle times available from your hotel to the event. These times will ensure that you can completely immerse yourself in enjoying the beauty at your resort by day, while not missing a single note of music at night. You will be safely dropped back at your hotel each night at the end of the show.

Our CID Presents Guest Services team will reach out in the coming months to collect your travel details. At that time, all shuttle transportation will be coordinated. From the moment you step off your plane, until the minute that your Dave Matthews and Tim Reynolds Riviera Maya experience is coming to an end, you won’t have a thing to worry about—all your local travel and accommodations will be easy, smooth, and enjoyable.

Travel Insurance

Cover your trip with a Travel Guard travel insurance plan

Contact Info

If you are not able to find the answer to your questions on our FAQ page, please feel free to reach out at ANY time to our Dave Matthews and Tim Reynolds Riviera Maya direct information lines. A CID Presents Guest Services representative will be happy to help, and direct you to the correct information.

Guest Services can be reached at:
888-820-0386
info@CIDPresents.com
10AM – 6PM ET, 7 Days a Week

Keep an eye on the FAQ page for new and updated information—as well as our official Facebook page for Dave Matthews and Tim Reynolds Riviera Maya.

Terms & Conditions

Purchase & Cancellation

Dave Matthews and Tim Reynolds Riviera Maya is rain or shine. No returns, exchanges, transfers or cancellations. Vacation packages are non-transferrable and non-refundable (including any payments made under a payment plan). Everyone and all items are subject to search upon entry and at any time inside the venue.

If you purchase a Dave Matthews and Tim Reynolds Riviera Maya vacation package as a gift for someone else, you MUST put his/her name in the “Will Call Name” section during the purchase process.  If you fail to do this, please notify CID Presents within 48 hours of your purchase, with the name change information.

Lineup and set times are subject to change. Hotel and resort information subject to change. Check back here often for more FAQ and make sure you understand the event’s Purchase Policy.

Age Limit

You must be at least eighteen (18) years old to purchase a ticket. Guests seventeen (17) years of age or younger may attend the event ONLY if accompanied by their parents or legal guardian (with valid proof of such) at all times. For more information regarding children’s packages, please click HERE.

Prohibited items

You and your belongings may be searched upon entry. Please respect the resort and your fellow fans. If you violate any of these guidelines, we have the right to refuse entry or remove you from the event without refund.

  • NO Illegal Drugs or Drug Paraphernalia
  • NO Outside Food or Beverages
  • NO Fireworks or Sparklers
  • NO Lawn Chairs and/or Patio Chairs
  • NO Coolers, Baskets, and/or Large Bags
  • NO Glass Bottles or Containers
  • NO Professional Video Cameras, Audio-Recording Devices or Cameras. No tripods. No Go Pro cameras.
  • NO Weapons
  • NO Tents
  • NO Flags, Totems, or anything else that might block someone’s view
  • NO Animals (with the exception of pre-approved service animals)
  • NO Bicycles, Skateboards, Scooters, or personal motorized vehicles unless an ADA approved device
  • NO Squirt Guns, Toy Guns, or anything else that resembles a weapon
  • NO Jewelry with Spikes or Studs
  • NO Laser Pens/Pointers
  • NO Large Umbrellas
  • NO Glow Sticks
  • NO Japanese Lanterns
  • NO Kites
  • NO Unauthorized or Unlicensed Vending
  • NO Pool Floats or other Flotation Devices

DAVE MATTHEWS AND TIM REYNOLDS RIVIERA MAYA 2018 PHOTO HUNT RULES

Thank you for your interest in participating in the Dave Matthews and Tim Reynolds Riviera Maya 2018 Photo Hunt (the “Photo Hunt”)! This set of rules and guidelines (collectively, the “Rules”) outline the manner in which you can take part in the Photo Hunt. Your participation in the Photo Hunt indicates your acknowledgement of and assent to the Rules and, further, by participating in the Photo Hunt, you hereby agree to be bound by the applicable Dave Matthews and Tim Reynolds Riviera Maya 2018 PRIVACY POLICY (the “Privacy Policy) and Dave Matthews and Tim Reynolds Riviera Maya 2018 TERMS OF USE (the “Terms of Use”). We reserve the right, at our discretion, to change, modify, add, or remove portions of these Rules, the Privacy Policy, and/or the Terms of Use at any time, without notice. Please check these Rules, the Privacy Policy, and/or the Terms of Use periodically for changes. If you do not agree to the foregoing or wish to be bound by the Rules, Privacy Policy, and/or Terms of Use, please do not participate in the Photo Hunt. By participating in the Photo Hunt, you unconditionally testify that you have fully read and understand the Rules, Privacy Policy, and Terms of Use, and, further, that you assent to, and agree to be bound by, all included terms and conditions stated therein, respectively.

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1. Accessing the Photo Hunt

In order to gain access to the Photo Hunt, you must be an official attendee of Dave Matthews and Tim Reynolds Riviera Maya 2018 and download the Dave Matthews and Tim Reynolds Riviera Maya 2018 mobile app (the “App”) onto your mobile device from either the Apple App Store (if using an iOS device) or the Google Play Store (if using an Android device), depending on the operating system used by your mobile device. Once you have successfully downloaded the app and completed all initial prompts, you will be re-directed to the App’s ‘home page,’ which will resemble the following:

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Upon reaching the App’s ‘home page,’ select the “PHOTO HUNT” button to begin your Photo Hunt adventure! You will be immediately re-directed to the Photo Hunt ‘launch page,’ where you can choose to begin the Photo Hunt by selecting either “START” or “USE A RANDOMLY GENERATED CARD” buttons (NOTE: both buttons will advance the App to the next page, the only resulting difference in selecting either option will be the orientation of the gridded tiles, as discussed below). The Photo Hunt launch page will resemble the following:

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Upon making your selection in the Photo Hunt ‘launch page,’ you will be immediately re-directed to the Photo Hunt’s ‘home page,’ which will resemble the following:

DTHunt3

2. Participating in the Photo Hunt

While accessing the Photo Hunt ‘home page,’ you will see nine (9) text-filled tiles in a gridded formation. To participate in the Photo Hunt, you must capture pictures with your mobile device’s camera containing each of the particular scenarios outlined within each tile (e.g. a photo fulfilling the “Show us your spot on the beach” tile would indicate the user’s favorite location on the beach).

To capture a photo of a scenario prompted by a tile, simply tap the corresponding tile of choice. Once selected, the App will automatically re-direct you to your mobile device’s camera feature. Once within your mobile device’s camera feature, simply capture the photo of choice. Once captured, the App will automatically re-direct you back to the App’s ‘home page,’ and the previously selected tile will now be replaced with the recently captured photograph.

In order to successfully complete the Photo Hunt, you must capture all nine (9) photos outlined in the gridded tiles and then select the “COMPLETE” button, found at the bottom of the Photo Hunt ‘home page.’ Once selected, the App will automatically enlarge the nine (9) tiles and prompt you to save the resulting photo collage. Upon saving the resulting photo collage, in order to be eligible for any prizes and/or awards for completion of the Photo Hunt, you must then ‘post’ your saved photo collage to social media (i.e. Twitter or Instagram) in a timely manner using the hashtag “#DAVETIMMEXICO.” You will not be eligible for any prizes and/or awards if you do not post your saved photo collage to social media, using the appropriate hashtag, within forty-eight (48) hours of the last music performance.

3. Winner Selection

Upon completion of Dave Matthews and Tim Reynolds Riviera Maya 2018, we will review the successful Photo Hunt submissions and make final determinations as to the Photo Hunt prize winner, based on the following criteria:

  • The accuracy of the captured photos, compared against each photo’s provided prompt
  • The overall quality of the captured photos, in light of each photo’s provided prompt

In total, there will be one (1) prize winner for the Photo Hunt. The selected prize winner will be announced across the Dave Matthews and Tim Reynolds Riviera Maya 2018 social media channels, and the prize winner will be personally contacted via the social media channel used to submit their photo collage. The Photo Hunt prize winner will win the following prize:

  • One (1) piece of complimentary Dave Matthews and Tim Reynolds Riviera Maya 2018 merchandise, with an approximated value up to Sixty dollars ($60.00)

NO PURCHASE IS NECESSARY TO BECOME ELIGIBLE TO WIN A PRIZE. PAYMENT WILL NOT INCREASE ANY CHANCE OF WINNING. We expressly reserve the right to select the Photo Hunt prize winners. In the event that a Photo Hunt prize winner elects to not receive a prize, a new prize winner may be selected by us in our sole discretion. Prize winners may be required to complete additional documentation (e.g. biographic information sheet, winner’s affidavit, etc.) for any such prize winnings. Refusal and/or failure by a Photo Hunt prize winner to complete any requisite, additional documentation in a timely manner may result in such prize winner forfeiting any such winning(s), determined by us in our sole discretion. In such an event, a new prize winner may be selected by us in our sole discretion.

WELCOME TO

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